I’ve been dreaming about this week for a long time: the week where I finally had the carpet removed from our house, and put in the hardwood I’ve wanted for so long.
It is Saturday, and I’m sitting with headphones on, and as usual, the details of the reality didn’t quite match my rosy envisionings. I didn’t anticipate that we’d find water damage on the right side of the chimney, requiring an immediate roof repair.
I am moving off of the front lines, at my company, into more of a management role. I’m shifting from the badly-named tier 1 team (tier 1 at this company is FAR more than what you’d think of as “tier 1” support, probably T2 or T3 anywhere else) to a Training and Documentation Coordinator.
The question was pretty simple: how did one person in Alabama become a ticket-smashing machine while maintaining clear communication and genuine customer focus?
After agonizing over the idea for over a year, and fretting and wondering if it could ever work out, I’ve set a major house plan in motion today: we’ve ordered replacement flooring for the house. We’re taking the yuppie plunge, and shifting from carpeting to engineered flooring, because that’s the best quality we can get, given that our house is on a slab foundation.