A limb, a prayer, a wish, a plan

I don't talk much about wishes or dreams. It's not my way. There's a life list, but I don't say much about my plans to cross things off of it. Right now, though, I have a big one in my crosshairs, and I figure it'll make some people smile if I talk about it.

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June 28, 2013

Sentient phones aren't quite here yet

If you ever wonder why it's hard to walk away from work, it's because exchanges like these happen when you least expect it. As a setup: Adam is one of our new Australia staffers, who was on the last leg of his journey home to Australia after working in Boston for three weeks.

Somehow, I think he's going to fit right in...


May 29, 2013

It happened.

So, I can finally tell you. I got promoted.

I am moving off of the front lines, at my company, into more of a management role. I'm shifting from the badly-named tier 1 team (tier 1 at this company is FAR more than what you'd think of as "tier 1" support, probably T2 or T3 anywhere else) to a Training and Documentation Coordinator.

The question was pretty simple: how did one person in Alabama become a ticket-smashing machine while maintaining clear communication and genuine customer focus?

The follow-up question is even simpler: and how do we teach this intangible?

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February 11, 2013

Sea and Sky

17 September 2012 to 6 October 2012
Byron's daughter Ada
New Wave
Level of completion: 
Completed and given away
Blog entries referencing this quilt: 

It is axiomatic: every workplace that is partially virtual, and dependent on IRC or chat for department communication, must have at least one unofficial back channel. I, of course, participate in a few of those, and there's one in particular where we have a rule about not talking about work. (Except, of course, when we do.)

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October 7, 2012

wurk wurk wurk SAUSAGE wurk

This is what happens when a particular man tells a particular off-color story after a particularly long day at work. Not everyone in this story is heterosexual. That's all you really need to know.

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August 15, 2012